Return & Refund Policy

Please record your unboxing

We ask every customer to record a short, continuous video while unpacking the parcel. This is the only evidence we can use to raise a claim with the courier, so please start recording before opening the outer packaging.

Damaged in transit

If any item arrives damaged, send us the unboxing video within 48 hours of delivery on WhatsApp or by email. We will re-ship the affected items at no cost to you.

Replacement is our standard remedy for transit damage. Where a replacement is not possible, we will refund the value of the affected items.

General returns

We do not accept general returns or exchanges. Our products are consumable ritual items — diyas, dhoop, sambhrani cups, candles, soaps and puja kits — which cannot be resold once they have left our care, for hygiene and quality reasons.

Please read product descriptions, sizes and pack quantities carefully before ordering, and do ask us anything beforehand on WhatsApp.

Handmade variation

Every piece is shaped by hand from natural materials, so small differences in colour, texture and finish are normal. These variations are a sign of genuine craft, not a defect, and are not grounds for a return.